The AI chatbot on Naô Pool Club’s website answers customers instantly: it gives event information, resolves the usual questions and, when it detects that someone wants to book, collects their details and sends them to the club. Live throughout the 2026 season.
| Client | Naô Pool Club |
| Sector | Pool club and events |
| Channel | Web |
| Live since | April 2026 |
Results
- +3,500 messages handled by the chatbot (since April 2026)
- +400 booking leads captured and sent to the club
- 3 specialised sub-agents, coordinated by a master agent
The challenge: being there at every hour without growing the team
Answering enquiries out of hours, handling bookings by chat and not losing a single lead are everyday challenges for a pool club in season: which events are on, how to book a daybed, for how many people… Hiring staff just to cover round-the-clock availability rarely pays for itself, and every unanswered enquiry is a booking that may go elsewhere.
The solution: a master agent and three specialists
We built an AI chatbot for the club’s website. A master agent analyses every message and routes it to the right sub-agent:
- Events agent: queries the club’s ticketing platform through its API and replies with the real events.
- Enquiries agent: answers frequently asked questions.
- Leads agent: when it detects an intention to book, it asks for contact details and emails them to the club, with the type of daybed, the type of booking and the number of people.
A first step, not the final one
The chatbot doesn’t close the booking: it prepares it. The club receives an email with everything it needs and confirms it. Every conversation and every lead is logged automatically.
See it in action
More about this system
Web AI chatbot for 24/7 customer service: how it works →
