Grupo La Habana manages the Google reviews of its Puerto Banús venues with an AI agent: it analyses them, detects the sentiment and publishes the reply to positive ones. The rest reach the venue by email with a suggested reply, so the team can look into the case and answer by hand.
| Client | Grupo La Habana |
| Sector | Hospitality and nightlife · Puerto Banús |
| Venues | La Habana Lounge (restaurant) · La Habana de Hemingway (nightclub) · Red Lion Banús (sports bar) |
| Channel | Google reviews |
| Live since | January 2026 (La Habana Lounge) · July 2026 (other venues) |
Results
- +250 Google reviews answered across the three venues (since January 2026)
- 3 venues in the group with the system running
The challenge: replying well, at every venue, every day
A group with several venues in Puerto Banús receives reviews every day. Answering them one by one, in the right tone and without missing any, takes up time that in hospitality is worth more spent looking after customers on the premises. And critical reviews call for judgement: they can’t be answered in a hurry.
The solution: the AI replies, the venue decides on the delicate ones
- It analyses every new review: it detects the sentiment and sorts it by category.
- Positive reviews: it publishes the reply on Google automatically.
- Neutral and negative reviews: it publishes nothing. The venue receives an email with the review and a reply suggested by the AI, so the team can look into the case and respond manually.
- Everything is logged in Google Sheets and categorised, so you can see at a glance what works and what to improve.
From one venue to three
We started in January with the restaurant La Habana Lounge. In July we added the nightclub La Habana de Hemingway and the sports bar Red Lion Banús, with the same system.
See it in action
More about this system
Automate Google reviews with AI: how it works →The same system for another client
AI replies to Google reviews: 100% answered within minutes →
